Unified Communications Express AM : 646-223 Exam
Exam Number/Code: 646-223
Exam Name:Unified Communications Express AM
“Unified Communications Express AM”, also known as 646-223 exam, is a Cisco certification.
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646-223 UCXAM
Unified Communications Express AM
Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English
Click Here to Register: Pearson VUE
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Exam Description Exam Topics
Exam Description
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process
Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations
Describe the capabilities of Unified Communications Express solutions
Describe the functions of various UC Express Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
Identify Unified Communications Express Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified
Communications Express Solution
Describe the value propositions of Unified Communications Express solutions
Describe how UC Express solutions can increase employee productivity
Describe how Cisco Unified Communications Express improves customer responsiveness
Describe how Cisco Unified Communications Express can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications Express solution
Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, etc.
Describe the Account Management resources for selling Cisco Unified Communications Express Solutions
Describe the Cisco resources available to assist in the SMB sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)
27. Which product was designed for small offices, supports 240 phones as a fully integrated feature of the Cisco access router, and uses Cisco IP phones, Cisco Catalyst switches with inline power and QoS, and router-based gateways to the PSTN?
A. Cisco CallManager option
B. Cisco CallManager Express
C. Cisco Unity option
D. Cisco Unity Express
Answer: B
28. Based on the scenario, which benefit would best address the concerns of the telecommunications manager? Account manager: Did you know that with a Cisco IP Communications solution, XML applications specific to your business needs can be developed to run from Cisco IP phones? For example, applications can be developed
for tracking shipments, checking inventory, or even entering time cards right from your Cisco IP phone! Telecommunications manager: That sounds interesting, but our current digital phone system offers a ton of features, is already in place, and is presently not a huge expense. I’m not sure how we would benefit from making such a switch.
A. Cisco IP Communications solutions can leverage the existing infrastructure and integrate with legacy systems.
B. Implementing a Cisco IP Communications solution can reduce desktop wiring costs by up to 50 percent per desktop and enable you to streamline staff.
C. Custom XML applications provide employee optimization tools that an IP-enabled PBX just cannot offer, which helps improve productivity.
D. Implementing a Cisco IP Communications solution can boost employee productivity and reduce network management, hardware, software, and maintenance costs for an overall increase in ROI.
Answer: D
29. You are the new TestInside Trainee and are learning about Cisco Unified Communications Express solutions. There is a statement:”The tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses
on areas of IP telephony savings”. Which tool it refers to:
A. Cisco Unity Express
B. Cisco ROI methodology
C. needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B
Testinside 646-223 Questions and Answers : 101 Q&As
Updated: October 1st , 2008
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