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Small Medium Business Account Manager (SMBAM) : 646-171 Exam

Exam Number/Code: 646-171
Exam Name:Small Medium Business Account Manager (SMBAM)

“Small Medium Business for Account Managers”, also known as 646-171 exam, is a Cisco certification.
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646-171 SMBAM
SMB Account Managers
Last day to test January 1, 2009

Exam Number: 646-171
Duration: 60 minutes (15-25 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

Exam Description Exam Topics
Exam Description
The 646-171 SMBAM SMB Account Manager exam is the exam associated with the SMB AM job role. Candidates can prepare for this exam by taking the SMB University Foundation and Security courses. This exam tests a candidate’s knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. Note: AM’s need to be able to articulate the value of the full SMB product and service offering.

Discover customer business requirements
Identify market trends and key business drivers as it relates to the customer
Identify customer’s current and future business and growth requirements
Identify customer network security requirements
Describe and identify the capabilities and benefits of the Cisco SMB Solution
Describe the benefits of the full end-to-end Cisco SMB solution
Describe how Cisco switches are positioned in the Cisco SMB solution
Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the Cisco SMB solution
Use Quote Builder to create NTE Price Quotes
Recommend appropriate post-sales service and support options
Describe the available post-sales service and support options
Direct customer to the appropriate point-of-contact

QUESTION 27:
What are three components of Cisco Technical Support Services? (Choose three.)
A. Application Software Updates
B. Cisco Advisory Services
C. Advanced Hardware Replacement
D. Software Support
E. Cisco.com
F. Warranty for hardware
Answer: C,D,E
QUESTION 28:
Which two management-software applications can you use to manage the Cisco Catalyst
Express 500 Series Switches? (Choose two.)
A. Cisco Network Assistant
B. Cisco Security Device Manager
C. Cisco Device Manager
D. Cisco Adaptive Security Device Manager
Answer: A,C
QUESTION 29:
Which statement is true about the Cisco Self-Defending Network?
A. The Cisco Self-Defending Network defines the physical position of the firewall to
protect against internal and external attacks
B. The Cisco Self-Defending Network Provides static filtering against known and
unknown internal and external attacks
C. The Cisco Self-defending Network Provides dynamic protection against known and
unknown internal and external attacks
D. The Cisco Self-defending Network Provides the Elements to install the antivirus
software on the End-User Workstation
Answer: C

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