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Testinside 642-091

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CRM Express lntegration : 642-091 Exam

Exam Number/Code: 642-091
Exam Name: CRM Express lntegration

“CRM Express lntegration”, also known as 642-091 exam, is a Cisco certification.
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642-091 CRMI
CRM Express Integration

Exam Number: 642-091
Duration: 60 minutes (45-55 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

Exam Description Exam Topics
Exam Description
The exam assesses knowledge of the Systems Engineer on the CRM Express Solution delivering easy to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software. The exam covers the integration application, detailed information about the Cisco CRM Communications Connector, and intermediate level Cisco CallManager Express and Microsoft CRM information.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Present the Cisco Call Manager Express CRM Solution
Explain the operation and architecture of a Cisco Call Manager Express CRM Solution
Describe the customer benefits including screen pops for calls, call tracking, click-to-dial
Describe the benefits of call tracking data and reporting features obtained through the integration of Cisco CallManager Express and Microsoft CRM
Explain the benefits of using the Cisco/Microsoft CRM solutions over using other industry products
Determine when Cisco Call Manager Express CRM solution is appropriate

Install and configure the C4 Client software on desktops
Install the C4 software on a Microsoft Windows Desktops (XP/2000)
Obtain information from the CallManager Express required to configure the C4 software
Perform TAPI configuration
Configure integration method
Configure CRM IP address
Set the appropriate user options
Turn on and use logging functions

Install and configure the C4 Server software on the Microsoft CRM server using the Administration Configuration Utility
Install the C4 software on a Microsoft Windows Desktops (XP/2000)
Determine and set number of extensions
Set dial prefixes and rules
Turn on and use logging functions

Troubleshoot the operation of the Cisco Call Manager Express CRM solution
Use the troubleshooting tool to determine performance and operational problems
Use the logs to determine and isolate problems

QUESTION 27:
DRAG DROP
As a employee at Certkiller .com you are required to arrange the sequence of events describing the
incoming or outgoing call message flow. Put the events in proper order.

Answer:

QUESTION 28:
How do you debug events associated to the Cisco CRM Communications Connector client software?
A. Open the global.config file on the client PC in the \clientconfig folder and set the “debugging=”
parameter to a specific debug level.
B. Using the administration configuration utility on the server, check the debugging box and select the
level of debugging you want.
C. Using the debugging tab in the client configuration menu, select enable logging and set the level of
logging desired.
D. There is no debugging on the client PC; it all takes place on the Cisco CRM Communication Connector
server software.
Answer: C
QUESTION 29:
Select the two monitored TAPI messages that allow the Cisco CRM Communications Connector software
to track the duration of the call. (Choose two.)
A. NEW_CALLDISCONNECTED
B. NEW_CALLCONNECTED
C. LINE_CALLSTATECONNECTED
D. LINE_NEWCALLCONNECTED
E. LINE_NEW CALLDISCONNECTED
F. LINE_CALLSTATEDISCONNECTED
Answer: C,F