Unified Contact Center Enterprise Support : 642-243 Exam
Exam Number/Code: 642-243
Exam Name: Unified Contact Center Enterprise Support
Questions and Answers: 315 Q&As
Price: $120.00
Update Time: 2008-11-21
“Unified Contact Center Enterprise Support”, also known as 642-243 exam, is a Cisco certification.
Preparing for the 642-243 exam? Searching 642-243 Test Questions, 642-243 Practice Exam, 350
-050 Dumps?
Free 642-243 Demo Download
TestInside offers free demo for CCIE 642-243 exam ( Unified Contact Center Enterprise Support). You can check out
the interface, question quality and usability of our practice exams before you decide to buy
it. We are the only one site can offer demo for almost all products.
Why choose TestInside 642-243 braindumps
Quality and Value for the 642-243 Exam
100% Guarantee to Pass Your 642-243 Exam
Downloadable, Interactive 642-243 Testing engines
Verified Answers Researched by Industry Experts
Drag and Drop questions as experienced in the Actual Exams
Practice Test Questions acbizpanied by exhibits
Our Practice Test Questions are backed by our 100% MONEY BACK GUARANTEE.
TestInside 642-243 Exam Features
Quality and Value for the 642-243 Exam
TestInside Practice Exams for Cisco 642-243 are written to the highest standards of technical
accuracy, using only certified subject matter experts and published authors for development.
100% Guarantee to Pass Your 642-243 Exam
If you prepare for the exam using our TestInside testing engine, we guarantee your success in
the first attempt. If you do not pass the CCIE 642-243 exam (Unified Contact Center Enterprise Support) on your
first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same
value product for free.
Cisco 642-243 Downloadable, Printable Exams (in PDF format)
Our Exam 642-243 Preparation Material provides you everything you will need to take your 350
-050 Exam. The 642-243 Exam details are researched and produced by Professional Certification
Experts who are constantly using industry experience to produce precise, and logical. You may
get questions from different web sites or books, but logic is the key. Our Product will help
you not only pass in the first try, but also save your valuable time.
642-243 Downloadable, Interactive Testing engines
We are all well aware that a major problem in the IT industry is that there is a lack of
quality study materials. Our Exam Preparation Material provides you everything you will need
to take a certification examination. Like actual certification exams, our Practice Tests are
in multiple-choice (MCQs)
Our Cisco 642-243 Exam will provide you with exam questions with verified answers that
reflect the actual exam. These questions and answers provide you with the experience of
taking the actual test.
High quality and Value for the 642-243 Exam:100% Guarantee to Pass Your CCIE exam and get
your CCIE Certification.
http://www.TestInside.biz The safer.easier way to get CCIE Certification
642-243 UCCES
Unified Contact Center Enterprise Support
Exam Number: 642-243
Duration: 75 minutes (40-50 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Exam Description Exam Topics
Exam Description
The 642-243 UCCES Unified Contact Center Enterprise Support exam assesses candidate’s troubleshooting and support knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Understanding of UCCE Tools – Student must demonstrate their understanding of available tools to support the UCCE solution
Describe the available tools in the UCCE solution to support the ICM
Describe the available tools in the UCCE solution to support the UC Manager
Describe the available tools in the UCCE solution to support the CRS/IP-IVR
Understanding Log / Trace Files – Student must be able to identify specific issues in a provided log / trace file to suggest possible issues
Identify issues in UC Manager Log / Trace Files
Identify issues in CRS/IP-IVR Log / Trace Files
Identify in ICM / CTI Log / Trace Files
Understanding UCCE Agent Issues and Considerations – Student must be able to demonstrate an understanding of how UCCE manages agents and common errors in agent configuration and management
Identify issues that relate to Agent State management in the UCCE solution
Identify issues with Agents not being able to Log in to UCCE
Identify Issues with Agent Call Behavior
Understanding UCCE Call Flow Issues and Considerations – Students must be able to demonstrate an understanding of the call flow scripting tools and identify possible problems with the solution
Identify Call Flow Issues and Considerations for the ICM Call Routing Scripts
Identify Call Flow Issues for Agent Transfers in the UCCE Solution
Identify Call Flow Issues and Considerations for the CRS/IP-IVR Scripts
Understanding common UCCE call processing issues – Students must be able to demonstrate an understanding of the common issues and identify possible problems with the solution
Identify UCCE Configuration Elements and their purpose
Identify UCCE issues with calls being transferred to the IP-IVR or a UCCE Agent
Identify UCCE architectural components and design issues
Identify UCCE issues that impact voice quality
testinside 642-243
examworx 642-243
pass4sure 642-243
Download Free Latest Testinside Certification Braindumps
- Free Testinside Testinside 642-164
- Free Testinside Testinside CCVP 642-426
- Free Testinside Testinside 642-242
- Free Testinside Testinside 642-415
- Free Testinside free testking Cisco Storage Networking: Storage Networking
- Free Testinside Testinside 646-230
- Free Testinside Testinside 642-481
- Free Testinside Testinside CCNA 640-460
- Free Testinside Cisco 646-223 UCXAM
- Free Testinside Cisco 646-976 DCNS
